1. How to Contact Us
You can reach UrbanTraveling at urbantraveling.org/contact-2/ or via the support section of our website and app. Alternatively, you can email us at support@urbantraveling.com.
1.1 How We May Contact You
If we need to contact you, we will email the address provided during order placement or within your account settings on our website or app.
2. Placing an Order
2.1 How to Place an Order
To place an order, add your desired products or services to the cart, proceed through our checkout, and provide accurate billing and delivery information. Verify all order details before clicking “Confirm Order.”
2.2 Acceptance of Your Order
Orders placed on UrbanTraveling serve as an offer from you to us. A contract is established upon our dispatch confirmation email. Retain the order number for inquiries.
2.3 Restrictions on Placing Orders
You must be at least 18 years old to place an order. If under 18, a parent or guardian must complete the order.
3. Our Rights to Cancel Your Order
3.1 If We Cannot Fulfill Your Order
We may cancel orders due to stock unavailability, delivery constraints, or payment verification issues. You will be informed promptly, and no charges will apply.
3.2 Unusual or Suspicious Activity
Orders suspected of misuse or resale purposes may be canceled. Contact our support team to appeal.
3.3 Temporary Suspension of Supply
We may suspend services temporarily due to technical or regulatory reasons, notifying you in advance.
4. Our Products and Services
4.1 What We Offer
UrbanTraveling provides travel-related products and personalized services for travelers.
4.2 Product Representations
While we strive for accurate images, variations may occur due to device display differences.
5. Delivery and Service Execution
5.1 Delivery Destinations
Delivery is available globally except for politically restricted locations.
5.2 Timing and Delays
Delivery times are estimated at checkout. UrbanTraveling is not responsible for delays beyond our control but will notify customers promptly.
5.3 Customer Absence
If delivery fails due to unavailability, instructions for rescheduling will be provided.
6. Your Rights to End the Contract
6.1 Ending Due to Issues
You may end the contract if product issues arise, we make changes, or pricing errors occur.
6.2 Refunds for Faulty Products
Faulty or misdescribed products may be returned for a replacement or refund within 30 days.
6.3 Change of Mind
Returns for non-customized products are accepted within 30 days under our goodwill policy.
7. Returns and Refunds
7.1 Returns Process
Initiate a return by contacting customer service. A return label will be provided.
7.2 Refund Timing
Refunds are processed within 14 days upon receipt of the returned product.
8. Price and Payment
8.1 Payment Methods
We accept Visa, Mastercard, American Express, PayPal, and other secure methods listed at checkout.
8.2 Pricing Errors
In case of pricing discrepancies, we will notify you to amend the order or cancel it with a full refund.
9. Security and Privacy
UrbanTraveling employs advanced encryption (SSL/TLS) to protect user data. All transactions comply with GDPR and other applicable laws to ensure user privacy and secure payment processes.
10. Liability
UrbanTraveling is not responsible for indirect losses caused by delays or disruptions. Liability is limited to the total value of the contract.
11. Governing Law
These terms are governed by the laws of the Netherlands. Any disputes will be resolved through local courts or mediation services.
These terms and conditions apply to all purchases and services facilitated through UrbanTraveling. UrbanTraveling reserves the right to amend these terms with updated versions available on our website.